Commonly Asked Questions
If you still can’t find the answer you are looking for just head to the contact us page.
Yes. Your tracking number will be automatically emailed to you as soon as the order is processed, however, you will need to wait for your order to dispatch before your tracking number will become available to track online. You’ll be notified by email when your order has been dispatched.
Please note that while tracking numbers are generally trackable from within a few hours of your order leaving our warehouse, occasionally during busy seasons there can be a small delay on the availability of tracking information.
Refunds & Returns
Please email us at [email protected] with the following information prior to returning your product and wait for a return authorization confirmation from us before sending your item back to our warehouse:
- Full Name:
- Phone Number:
- Order Number:
- Reason For Return:
Yes! We ship anywhere in Australia to both private and commercial properties. Please specify during checkout if you would like your delivery to be left at a safe location if nobody is home (such as on the back porch, behind the security gate etc).
The cost of shipping your order will be calculated at checkout and is dependent on the weight and size of your order as well as your distance from our distribution centre. Please proceed to checkout to view your estimated shipping costs.
Should you have any queries relating to the cost of our shipping service to rural/regional areas, please Contact Rob directly as we may be able to arrange a specialised service to lower your shipping costs.